Refund & Cancellation Policy

Refund Policy

1. Service Satisfaction Guarantee

At Zepnova, we are committed to delivering high-quality software implementation and automation services. We offer a satisfaction guarantee for our services under the following conditions:

• Services do not meet agreed-upon specifications
• Implementation fails to achieve documented requirements
• Major technical issues that significantly impact functionality

2. Refund Eligibility

Refunds may be issued in the following circumstances:

• Project cancellation before substantial work has begun
• Failure to meet contractual obligations
• Technical incompatibility discovered during initial implementation
• Service delivery issues on our part

3. Refund Process

To request a refund:

• Submit a written refund request explaining the issues
• Provide relevant documentation and evidence
• Allow us reasonable time to investigate and respond
• Cooperate with our team during the review process

4. Refund Timeline

Our refund process timeline:

• Acknowledgment of refund request within 2 business days
• Initial assessment within 5 business days
• Resolution proposal within 10 business days
• Refund processing within 5-10 business days after approval

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Completed and accepted deliverables
• Custom development work already performed
• Third-party software licenses or services
• Training and consultation sessions already conducted

Cancellation Policy

1. Project Cancellation

For project-based services, the following cancellation terms apply:

• 30 days written notice required for project cancellation
• All completed work will be billed at standard rates
• Partial refunds may be available for unused portions
• Cancellation fees may apply based on project stage

2. Subscription Services

For ongoing subscription services:

• Cancel at any time with 30 days notice
• Service continues until the end of the billing period
• No partial refunds for unused portion of current billing period
• All data and configurations will be preserved for 30 days

3. Cancellation Process

To cancel your service:

• Submit written cancellation notice via email or support portal
• Include account details and reason for cancellation
• Receive confirmation within 2 business days
• Schedule transition meeting if needed

4. Data Handling

Upon service cancellation:

• Access to services will be terminated on the effective date
• 30-day grace period for data export
• All client data will be securely deleted after 30 days
• Option to request data backup before deletion

5. Final Payment

Upon cancellation:

• Final invoice will be generated
• Payment for all services rendered is due immediately
• Any outstanding credits will be applied
• Remaining balance must be settled within 15 days

Contact Information

For refund and cancellation related inquiries:

• Email: support@zepnova.com